F.A.Q

1) What services do you offer?

We offer a range of courier services including same-day delivery, next-day delivery, and express delivery.

2) How do I book a courier service?

You can book a courier service through our website by filling out the booking form (click here) or through our whatsapp number.

3) What areas do you cover?

We cover only domestic (All India) deliveries. Please check our service area page for specific locations.

4) What are your operating hours?

Our customer service operates from 10 AM to 6 PM, Monday to Saturday. Delivery times depend on the service chosen.
1) How much does it cost to send a package?

The cost varies depending on the size, weight, destination, and delivery speed of your package. You can get an instant quote on our website.

2) Can I cancel or modify my booking?

Yes, you can cancel or modify your booking by contacting our customer service before the scheduled pickup time.

3) Do you offer bulk shipping discounts?

Yes, we offer discounts for bulk shipping. Please contact our sales team for more information.
1) How can I track my shipment?

You can track your shipment using the tracking number provided at the time of booking on our website's tracking page.

2) What should I do if my package is delayed?

If your package is delayed, please contact our customer service with your tracking number, and we will investigate the issue.

3) What happens if my package is lost or damaged?

In case of loss or damage, please contact our customer service immediately. We will assist you in filing a claim based on courier company insurance policy.
1) Are there any packaging guidelines I should follow?

Yes, please ensure your items are securely packed to prevent damage during transit. We also offer packaging items if needed.

2) What items are prohibited for shipping?

The Merchant shall not book / handover or allows to be handed over any Product which is banned, restricted, illegal, prohibited, stolen, infringing of any third-party rights, liquid materials, hazardous or dangerous or in breach of any law or regulation in force in India for the purpose of the logistics or delivery service.
1) How can I contact customer support?

You can reach our customer support team via whatsapp at +91 9474788366 or email at flixdelivery@flash.co. Our support hours are 10 AM to 6 PM, Monday to Saturday.

2) What payment methods do you accept?

We accept various payment methods including credit/debit cards, UPI, Net Banking and Wallet.
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